We at "Just Sylvanian Families" love to see our loyal customers rewarded when you continue to purchase from our web store. Our Club Member Rewards programme is an example of how we can give you something back for your shopping loyalty. We have produced a very simple Rewards programme-for every eligible NZ$1 you spend in our store www.justsylvanianfamilies.co.nz we will reward you with 1 customer Reward point. The Rewards programme is automatically initiated for you when you open an account on "Just Sylvanian families". When you sign up as a member, you start to receive member benefits immediately in the form of a 2% discount for all eligible products. You will see this discount shown against all products in the form of "you pay only x" instead of the normal price. The discount is immediate and any Reward points are calculated once you conclude your order and make payment for any products in your shopping cart.

When next you visit www.justsylvanianfamilies.co.nz and log in you will see any Loyalty points that have been awarded, the level you are at and how many points are required to reach the next award level to gain even more discount benefits. There are three Reward levels which give you more discounts and these are cumulative, building on the basic "registered Member" level. When you reach Silver Award level (400 Points) you will start to receive FREE FREIGHT (overseas customers see below) for every subsequent purchase regardless of your order size. At the top Gold level you receive the maximum cumulative discount level (10%) on any further purchases regardless of the order size. When you reach Gold Award for the first time you will receive a BONUS $20 discount voucher which can be redeemed on any product in www.justsylvanianfamilies.co.nz.

Too good to be true you think! The only catch is that Reward points do expire after 24 months and as they expire you may fall back to a earlier reward discount level. You will be given a warning via email 30 days before any points expire and any further purchases could help to keep you at that premium level.

Loyalty Programme Features:

• Start getting discounts straight away when you join
• Generous discounts all the way up to Gold
• Free freight (note below) regardless of order size when you reach Silver Award
• Every eligible purchase dollar receives award points
• Simple points scheme-every dollar equals an award Point
• Bonus $20 discount voucher first time you reach Gold
• Receive a 5% discount when ordering & paying for any new to catalogue products

Club Awards

Award	Award Level	Points Level	Discount	Cumulative Discount	Comment
	Registered Member	0~199	2%	2%	Every Account holder receives this
	Bronze Award	200~399	3%	5%	Can be achieved on your next purchase
	Silver Award	400~599	3%	8%	Plus Free freight on all purchases (overseas customers see below)
	Gold Award	600+	2%	10%	Plus a one-time $20 discount voucher

Club Rules

• Club Member Reward Points are not transferable to any other person or Out To Shop Account
• Club Member Reward Points cannot be redeemed for cash or gift vouchers
• Club Member Reward Points are based on NZ$ purchases, including discounts & GST but excluding shipping/local freight & insurance costs at the time of concluding your purchase.
• Club Member Reward Points (Club Sylvanian NZ) can be redeemed only when shopping on www.justsylvanianfamilies.co.nz
• Club Member Reward Points have an expiry date as noted and may cause a member to drop back through the Award levels as they expire thus reducing future Member benefits. You will be warned by email 30 days before points are due to expire.
• If a member is found to be misusing the Loyalty programme we reserve the right to cancel any and all outstanding points and close the Loyalty Account.
• For overseas customers reaching Silver Award and receiving "FREE FREIGHT", this is limited to the normal NZ Freight charge of NZ$4.95. There may be additional costs over this value.
• If a member closes an Account all points will lapse
• We reserve the right to adjust customers Award Points if any order is refunded partially or in full.
• Award Points for Gift Voucher purchases apply when they are redeemed for product.
• The programme conditions may change and these will be posted on the web site.
• We reserve the right to change member benefits at any time however any already acquired benefits will not be withdrawn apart from those naturally expiring.
• Club Member Product price Discounts are the greater of either existing specials or the current level of Reward discount

We have designed this Reward programme for simple operation and you will receive immediate price discounts when you join plus further points and discounts when you revisit and conclude your purchases for even more benefits the next time you visit. The product pricing "You Pay" continually adjusts to reflect your current award level benefits. At any time you can log into your account and view all qualifying purchases/Award points and see how much more you need to spend to reach the next level.